Shadow Pelt | Monochrome Shag Phone Case

Effective date: September 8, 2026

Processing and Production

Ready-to-ship products are normally processed within 1–3 business days.

Made-to-order and personalized products are normally produced within 2–5 business days.

During holidays, major launches, promotions, and other high-volume periods, production may take up to 7 business days. Any known extended timing will be displayed on the relevant product page, in the cart, during checkout, or in an order update.

A business day is Monday through Friday, excluding U.S. federal holidays, measured in Pacific Time. Orders placed outside business hours begin processing on the next business day.

Standard U.S. Shipping

Standard U.S. shipping normally takes 3–7 business days after the carrier accepts the package.

Processing and production time are not included in this shipping estimate. Available methods, charges, and any updated delivery estimate are displayed at checkout based on the delivery address and products in the cart.

Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, peak-season volume, address issues, and other circumstances outside Case Poppy’s reasonable control may cause delays.

Tracking

When your order ships, we will send a confirmation email containing tracking information. Tracking can take 24–48 hours to show its first update after the carrier receives the package.

If tracking has not updated for several business days, contact the carrier first and then email info@casepoppy.com if you still need help.

Unexpected Delays and Cancellations

If we learn that we cannot ship within the timing stated when you placed your order, we will provide an update and any cancellation or refund options required by applicable law.

To request a change or cancellation, email info@casepoppy.com as soon as possible. We will do our best to help, but an order cannot be changed or canceled after it enters production or ships. Personalized orders may enter production shortly after purchase, so changes are not guaranteed.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact info@casepoppy.com immediately. We will try to update the address before production or shipment, but changes are not guaranteed. We cannot redirect a package after it has been transferred to the carrier.

Additional shipping charges may apply if an order is returned because the address entered at checkout was incomplete, incorrect, or undeliverable.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot find it:

1. Check around the delivery location, building mailroom, and any secure package areas.
2. Ask household members, neighbors, or building staff whether they accepted it.
3. Allow up to two business days, because some carriers record delivery shortly before a package arrives.
4. Contact the carrier with the tracking number.
5. If the package is still missing, email info@casepoppy.com.

We will review the available tracking information and help determine the appropriate next step. Replacement or refund eligibility depends on the circumstances and any carrier investigation.

Damaged, Missing, or Incorrect Items

If a package or product arrives damaged, or the order contains a missing or incorrect item, email info@casepoppy.com promptly—ideally within seven days after delivery.

Include:

• The order number
• A description of the issue
• Photos of the product
• Photos of the packaging and shipping label when relevant

If we confirm that the item was damaged in transit, has an eligible defect, or was fulfilled incorrectly, Case Poppy will provide an appropriate replacement or refund at no additional cost.

Shipping Availability

Delivery is available only to destinations and by methods offered at checkout. This policy does not promise international delivery. If checkout does not offer a shipping method for your address, contact us before placing an order.

Contact

Case Poppy
Operated by Silver Grove Commerce Inc
info@casepoppy.com
+1 520-635-9083

Effective date: September 8, 2026

We want you to feel good about your Case Poppy purchase. Please review this policy before beginning a return.

Eligible Non-Personalized Products

Eligible non-personalized products may be returned within 30 calendar days after the carrier-recorded delivery date.

To qualify, the product must be:

• Unused and undamaged
• Free from signs of wear
• Returned with its original packaging
• Accompanied by proof of purchase

Sale products remain eligible unless they were clearly marked Final Sale before purchase.

Personalized and Custom Products

Personalized and custom products are made specifically for you and are final sale for non-quality reasons. They cannot be returned or exchanged because of:

• A change of mind
• Selection of the wrong phone model
• Spelling or text entered by the customer
• The uploaded image or print-layout choice
• Image quality, orientation, cropping, or positioning shown in the customer’s selection
• Other customer-submitted customization choices

This exclusion does not apply if a product arrives damaged, has an eligible manufacturing defect, or differs materially from the customer’s submitted customization because of a Case Poppy production error. In those situations, contact us and we will make it right.

Non-Returnable Products

The following are not eligible for standard returns:

• Personalized or custom-made products, except for the quality issues described above
• Gift cards
• Products marked Final Sale before purchase
• Used, altered, or customer-damaged products
• Products returned outside the 30-day period
• Products not purchased directly from casepoppy.com

Products purchased from another retailer must be returned through that retailer under its policy.

Order Changes and Cancellations

Email info@casepoppy.com as soon as possible if you need to request a change or cancellation. We will do our best to help, but an order cannot be changed or canceled after it enters production or ships. Personalized orders may enter production shortly after purchase, so changes are not guaranteed.

If Case Poppy cancels an item before it is fulfilled, the amount paid for that item will be refunded to the original payment method.

Starting a Return

Before shipping anything, email info@casepoppy.com with:

• The order number
• The product to be returned
• The reason for the return
• Photos if the product is damaged, defective, or incorrect

Once the return is authorized, we will provide return instructions.

Authorized returns should be mailed to:

Case Poppy Returns
12365 Mills Ave, Suite 20
Chino, CA 91710
United States

Do not send merchandise without authorization. Unauthorized returns may be delayed, refused, or returned to the sender. This address is not open for walk-in returns.

Return Shipping

Customers are responsible for return-shipping costs for standard non-quality returns. Original shipping charges are non-refundable.

Case Poppy will cover reasonable return or replacement shipping when we confirm that a product was defective, damaged on arrival, or fulfilled incorrectly.

Use a trackable shipping method and retain the receipt until the return is complete. Case Poppy is not responsible for a return package before it reaches our facility.

Refunds

After the return is received and inspected, we will email the customer with the outcome.

An approved refund will be issued to the original payment method within five business days. A bank or payment provider may require an additional 5–10 business days to post the credit.

Original shipping and customer-paid return costs are non-refundable unless the return resulted from a verified Case Poppy error, transit damage, or eligible defect.

Exchanges

We do not currently offer direct exchanges. To obtain a different product, return the eligible original product and place a new order. This helps ensure that the desired phone model and design are still available. Defective, damaged, and incorrectly fulfilled products are handled separately at no additional cost.

Consumer Rights

This policy does not limit any rights that cannot lawfully be excluded under applicable consumer-protection law.

Contact

info@casepoppy.com
+1 520-635-9083