Contact Us

ORDER PROCESSING

Orders are processed within 2 business days. Business days exclude weekends and U.S. federal holidays. Shipping time is additional and begins after the carrier receives your package. Tracking information will be emailed when your order ships.

Order Assistance

For help with an existing order, select the appropriate option below.

01 Track an Order Sign in to view your order status and tracking information. 02 Start a Return Contact Customer Care to request return authorization. 03 Request a Cancellation Contact us promptly. Cancellation cannot be guaranteed once processing begins.

Customer Care

For questions about an order, product, return, warranty claim, or custom design, use the contact form below or contact us directly.

Email
info@casepoppy.com

Phone
+1 520-635-9083

Support Hours
Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time
Closed on U.S. federal holidays

Our Customer Care team typically responds within 1–2 business days.

Authorized Returns

Please contact Customer Care before mailing a return. Once your return is approved, we will provide the applicable instructions.

Unauthorized returns may be delayed, refused, or returned to the sender. This address is for approved return shipments only and is not a retail or walk-in location.

Case Poppy Returns
12365 Mills Ave, Suite 20
Chino, CA 91710
United States

Case Poppy is operated by Silver Grove Commerce Inc.

CONTACT FORM Please include your order number and the email address used at checkout. To provide photographs, email them directly to info@casepoppy.com.