Shipping & Delivery Policy
Effective date: September 12, 2026
Processing and Production
Phone cases, including personalized and custom phone cases, are produced within 48 hours after the order is placed. Your phone case is shipped after production is complete.
Production time is separate from shipping time. The 48-hour production period is not a delivery estimate.
Accessories may ship separately and have different processing and delivery times. Contact us before ordering if you need an estimate for an accessory.
Standard U.S. Shipping
For phone cases, estimated U.S. delivery is 1–3 business days after the carrier accepts the package.
For shipping estimates, a business day is Monday through Friday, excluding U.S. federal holidays.
Processing and production time are not included in this shipping estimate. Available methods, charges, and any updated delivery estimate are displayed at checkout based on the delivery address and products in the cart.
Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, peak-season volume, address issues, and other circumstances outside Case Poppy’s reasonable control may cause delays.
Tracking
When your order ships, we will send a confirmation email containing tracking information. Tracking can take 24–48 hours to show its first update after the carrier receives the package.
If tracking has not updated for several business days, contact the carrier first and then email info@casepoppy.com if you still need help.
Unexpected Delays and Cancellations
If we learn that we cannot ship within the timing stated when you placed your order, we will provide an update and any cancellation or refund options required by applicable law.
To request a change or cancellation, email info@casepoppy.com as soon as possible. We will do our best to help, but an order cannot be changed or canceled after it enters production or ships. Personalized orders may enter production shortly after purchase, so changes are not guaranteed.
Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact info@casepoppy.com immediately. We will try to update the address before production or shipment, but changes are not guaranteed. We cannot redirect a package after it has been transferred to the carrier.
Additional shipping charges may apply if an order is returned because the address entered at checkout was incomplete, incorrect, or undeliverable.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot find it:
- Check around the delivery location, building mailroom, and any secure package areas.
- Ask household members, neighbors, or building staff whether they accepted it.
- Allow up to two business days, because some carriers record delivery shortly before a package arrives.
- Contact the carrier with the tracking number.
- If the package is still missing, email info@casepoppy.com.
We will review the available tracking information and help determine the appropriate next step. Replacement or refund eligibility depends on the circumstances and any carrier investigation.
Damaged, Missing, or Incorrect Items
If a package or product arrives damaged, or the order contains a missing or incorrect item, email info@casepoppy.com promptly—ideally within seven days after delivery.
Include:
- The order number
- A description of the issue
- Photos of the product
- Photos of the packaging and shipping label when relevant
If we confirm that the item was damaged in transit, has an eligible defect, or was fulfilled incorrectly, Case Poppy will provide an appropriate replacement or refund at no additional cost.
Shipping Availability
Delivery is available only to destinations and by methods offered at checkout. This policy does not promise international delivery. If checkout does not offer a shipping method for your address, contact us before placing an order.
Contact
Case Poppy
Operated by Silver Grove Commerce Inc
info@casepoppy.com
+1 520-635-9083